Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think we can improve the service we provide.
Making a complaint:
If you have a complaint or concern about the service that you have received from the doctors or staff working for this practice, please speak to our receptionists and they will advise you of the procedure.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible in writing, ideally within a matter of days or at most a few weeks because this will enable us to establish the facts in a timely manner. If it is not possible to do this, please let us have details of your complaint:
- Within 12 months of the incident that caused the problem or
- Within 12 months of discovering that you have a problem, provided it is within 12 months of the incident.
Please complete the complaints form below:
Please submit your complaint in writing and give as much information as you can. Send your complaint to the practice for the attention of the Practice Manager as soon as possible. Alternatively, you can email your complaint to barton.letters@nhs.net
Complaining on Behalf of someone else:
Please note that we keep strict rules of medical confidentiality. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be required.
Help us to get it right
We constantly try to improve the service we offer.
Please let us know when you think we have done something well or if you have any suggestions as to how we can do something better.